Returns & Exchanges

We want you to love your FACEGYM results, which is why we offer a 30-day return window for all tools and skincare products. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your skincare journey remains seamless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tools and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.